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 Phone: 1-800-BABYAGE Fax: 1-570-706-2459 Online Customer Support: Click HereBusiness HoursMonday through Friday, 9:00AM - 5:00PM Eastern Time
Customer Service HoursNeed Assistance, call our BabyAge.com Customer Service Team
Monday through Friday: 9:00AM – 5:00PM Eastern Time Email us at customerservice@babyage.com Merchant DealsIf you are interested in running a "Merchant Deal" with us, contact our Marketing Department via e-mail at merchantdeals@babyage.com Customer ServiceShipping and Delivery Page
SHIPPING COSTS & FEESBabyAge.com Shipping Policy:Orders To The Continental US: Oversize Fees:Oversized items marked with a Expedited Shipping Methods:All orders within the continental U.S. ship via ground delivery at the flat rates listed above. Additional shipping methods such as Overnight and 2nd Day Air are available but are not eligible for flat rate shipping. Orders shipping via an expedited shipping method will be subject to additional fees based on the destination zip code as specified at checkout. SHIPPING TRANSIT TIMES The total shipping time for your order depends on the selected shipping method and the product availability. We offer several different shipping methods which are presented to you at checkout. The shipping options that are presented depend on the following:
Orders placed after 4:30pm EST, will ship next business day on in-stock items. Our normal business days are Monday through Friday, excluding Federal holidays within the United States. Calculating your estimated shipping date is based on several factors, including the destination address and the time it takes to obtain the items that you ordered. The "Usually Ships Within" time is listed on each product detail page to help you gauge how quickly we can ship your order out to you. To calculate your estimated delivery date, take the "Usually Ships Within" date from the product page and add the time it takes a package to travel from our facilities to your destination address, based on the map above. Please note that orders for multiple items, drop ship items, or special order items may take longer to acquire before we're able to ship them to you. TRACKING SHIPMENTSYou can check the status of an order once you have received an e-mail from BabyAge.com with a tracking code. Simply click on the link included in the e-mail and you will be directed to the shipper's website where you can track the progress of your package. You can also contact our customer service team at 1-800-BABYAGE with any questions or concerns you may have. INTERNATIONAL ORDERSCanadian ShippingBabyAge.com fulfills online Canadian orders through FedEx. Simply add items to your order and click on "Check Out" to complete your order. You will see your total shipping price including all duties, taxes, and shipping and handling charges in U.S. dollars before you place your order. Orders need to be paid in U.S. dollars. If you have any questions about Canadian orders, please call Customer Service at 1-800-BABYAGE Canadian deliveries usually ship within 7-10 business day from date order is placed. At this time there are no expedited shipping options available for orders shipping to Canada. BabyAge.com does not accept Canadian returns but will make every effort to assist you in resolving quality issues with the manufacturer. PO Box & APO/FPO ShippingPlease note that certain items are not available to ship to P.O. Boxes or APO/FPO address. Should this situation arise, you will be notified via phone or email and an additional shipping address will be necessary for order processing. International ShippingAt this time, BabyAge.com supports international shipping to Saudi Post's E-Mall customers. We look forward to supporting more countries in the future. You will be notified at checkout if certain items must be removed due to weight, size (too large to ship in one package) or import/export laws and regulations. You must remove those items from your Shopping Bag before you can proceed to checkout. Your order will be completed by our shipping partner, I-PARCEL, who will convert our prices into your preferred currency, collect your payment information and estimate customs fees and import duties based on the country where your order will be delivered (the "destination country"). For international orders, your credit card information is only collected by I-PARCEL and is not shared with or collected by BabyAge.com. See the Privacy Policy of I-PARCEL on their home page. If required by the destination country, I-PARCEL or its agent may request additional personal identifying information that must be provided to complete the delivery. Such information will only be used for the purpose of processing your order. If you do not agree to these terms and do not provide the information, your order cannot be processed. Once your order is complete, we will ship your order to I-PARCEL's New Jersey location, and then I-PARCEL will ship the order to you. If we are not able to deliver your order, we will attempt to notify you of the problem using the email address you provided during checkout to notify you that your package has been deemed "undeliverable". Please be sure your address and email information is correct during checkout. In the event that we cannot deliver your order (for example, an incomplete or wrong address) your order will be cancelled and we will refund the price of items you ordered. Shipping, handling and import fees and duties will not be refunded. Please note that orders shipped internationally are non-returnable. SHIPPING POLICIES & PROCEDURESOversized Item RestrictionsOversized items cannot be shipped to Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO Addresses or P.O. Boxes. Refusal of DeliveryIf an order is refused, the customer will be responsible for the shipping costs back to BabyAge.com and any other costs that occur during the delivery process. Shipping DelaysBabyAge.com is committed to fulfilling orders within the timeframe specified on our product pages. However, from time to time, there may be manufacturer delays beyond our control. If you do not receive your order tracker number within the time frame specified, don't panic... Everything is probably fine and you will receive your order shortly. Since some items ship directly from our suppliers, delays in sending your tracking confirmation may occur, even though the order has shipped. In very rare cases, an item may go out of stock after your order has been placed. If this should happen, we will contact you via e-mail to notify you of the situation. Product substitutes will be offered, whenever possible. If we are unable to fulfill the order, you will be promptly refunded. Regardless of the delay, please be assured that we are working diligently to complete your shipment. Incorrect Shipping InformationIf a package is returned to BabyAge.com due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. BabyAge.com is not responsible for packages delivered incorrectly due to incorrect shipping information. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs. Free Shipping CouponsFree or discounted shipping coupon codes are only valid in the 48 contiguous U.S. states. Defective MerchandiseBabyAge.com is committed to providing top quality merchandise and will work closely with our manufacturers to ensure product integrity. However, should you receive an item that is defective, please contact the appropriate manufacturer directly for all product warranties, defects and repair issues. Lost or Damaged MerchandiseUpon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise. BabyAge.com must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as-delivered condition. Claims issued on damaged or lost orders can take the carrier 7-10 days to process. Once a claim has been initiated and processed, a replacement will be sent. We are unable to accept cancellations on merchandise after it arrives damaged or is lost but we will make every effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable expedite replacements, please be assured that BabyAge.com will work diligently with the carrier to resolve these matters in the most efficient way possible. Product PackagingPlease note that many of our products ship in their original packaging. If you are purchasing an unwrapped gift, please be aware that its contents will be visible to the recipient upon delivery. » Back to Help |
ship via Truck Freight and will be charged an additional $30 Oversize Fee at checkout when shipped to any destination.