Help Desk

Phone: 1-800-BABYAGE

Fax: 1-570-706-2459

Online Customer Support: Click Here

Business Hours

Monday through Friday, 9:00AM - 5:00PM Eastern Time

Customer Service Hours

Need Assistance, call our BabyAge.com Customer Service Team
Monday through Friday: 9:00AM – 5:00PM Eastern Time
Email us at customerservice@babyage.com

Merchant Deals

If you are interested in running a "Merchant Deal" with us, contact our Marketing Department via e-mail at merchantdeals@babyage.com

Customer Service

Returns

Return Policy

BabyAge.com sincerely thanks you for placing an order with us! We are committed to nothing short of excellence regarding the support we provide before, during and after your sale.

30 Day Satisfaction Guarantee!

If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees. As a courtesy to our customers, Babyage.com charges a flat rate of $6.49 for orders with a single item. Return shipping cost may be significantly more than our flat rate and is the responsibility of the returnee. Please check with your carrier of choice for actual shipping rates prior to contacting Babyage.com for a return authorization.

"New and unused" means saleable condition, not used, worn, dirty and not washed. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied. This includes, but is not limited to, items requiring assembly that have been assembled and unsealed videos, DVDs and CDs.

Promotions

We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund. If you intend to keep the free gift, it must be purchased at current retail price and the amount will be deducted from the total refund credit.

Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a bundle, you are required to return both items together. If an item sold as part of a promotional package arrives damaged or defective, it may be exchanged for replacement.

Return Conditions

All returns must be received within 30 days of issuance of your authorization. Items must be in sellable condition, free from any damage, and returned in its original packaging. Tagged items must remain attached and inserts that accompany the item need to remain with the product for return acceptance. All documentation, parts and accessories need to be included with the returned merchandise to receive a full refund. Products received without an authorization will be refused. Please note, all returned bedding items are subject to a 50% restocking fee.

All items shipped outside of the United States are non-returnable.

Return Instructions

When returning an order, we ask that you follow our easy return instructions to expedite transactions.

This policy applies to all orders shipped in the United States. To expedite your return you will need a Return Authorization.

Requesting a Return Authorization Number

2 - Easy Ways To Contact Us

1. Toll-free at 1-800-BABYAGE
2. Fax us: 570.706.2459

• Clearly print your return authorization number to the label affixed to your order receipt and return with your shipment. Returned merchandise should be shipped via UPS or insured Parcel Post to: BabyAge.com, Inc., 360 Stewart Road, Wilkes-Barre, PA 18706. Any return shipping costs are your responsibility.
• For verification purposes please maintain all tracking information of the returned package.
• All gift orders that are returned will be issued for store credit and credit will be valid up to 90 days after credit has been issued. Shipping cost and gift wrapping fees are non-refundable.
• Exchange orders will be processed as a new order and released immediately after the returned merchandise refund is credited back to the credit card used at the time of purchase or applied to the new order.
• For your security, refunds will be credited back to the credit card used at the time of purchase.
• All order refusals after shipment from our warehouse are subject to a $10.00 refusal fee and actual shipping cost to and from the shipping address. Our flat rate is voided on all order refusals.
• Orders returned due to insufficient addresses will be processed as a refusal but can be reshipped. Normal shipping and handling fees will apply.

Your Refund

• Credit Card refunds are issued for unopened merchandise returns that meet Babyage.com return requirements.
• Merchandise that has been opened, but in new and unused condition will be accepted for store credit only.
• Merchandise credit certificates expire 90 days after its issue date. Credit card refunds can not be issued for non-resaleable returns.
• An e-mail notification will be sent once your package has been received, inspected and processed by our returns department.

Please allow up to 7-10 business days for inspection, processing and credit confirmation.

Product Color Discrepancies

A product color discrepancy does not constitute a defective product. Please be advised that all monitors color settings may vary and can affect how colors appear on the viewing screen. Color settings may be cause slight discrepancies and color variations in the product received. BabyAge.com can not be held responsible for color discrepancies but will make every effort to display product color variations and descriptions. If you are unsatisfied with the color of the product you received, please visit our returns policy for returns and exchange instructions.

Defective Products

BabyAge.com is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.

We will work diligently with the manufacturer to take care of your service need by arranging part replacements. BabyAge.com reserves the right to replace the defective parts and requests for replacement parts will be processed as quickly as possible. Please note that we are unable to express ship replacement pieces. If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, BabyAge.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

Product Warranties

BabyAge.com is committed to providing the best quality merchandise and sells only top quality products from reputable manufacturers who stand behind the quality of their products. Most products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box. After 30 days of receipt, BabyAge.com will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

Non Returnable Items

To ensure product integrity, health and hygiene BabyAge.com is unable to accept returns on any of the following kinds of items: diapering accessories, diaper bags, diapers, diaper pails & liners, pregnancy pillows, potty seats, gliders, feeding accessories, bottles, breast pumps, wipes, thermometers, pacifiers, bathing accessories, lotions, powders, fabric, food, formula products, books or personalized items. This includes, and is not limited to, additional items marked specifically as non-returnable.