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How Can We Help You Today?
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Customer Service
 Phone: 1-800-222-9243
 Fax: 1-570-706-2459
 Online Customer Support: Click Here
Business Hours: Monday through Friday, 9:00AM - 7:00PM Eastern Time
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Ordering
ASSISTANCE FOR NEW CUSTOMERS
Step 1 – Shopping As you're browsing our store, any time you see a product
you'd like to buy, click on the "Add to Cart" button at the product. Adding the
product to the cart means that BabyAge.com will remember the information about that
particular item when you are ready to check out. (You can always remove an item
or add quantity from your cart later.)
Step 2 – BabyAge.com Shopping Cart
Once you've selected the product you'd like, BabyAge.com will show you everything
that's in your shopping cart. you can make sure that the products you've chosen
are correct. If you decide you don't want an item that's in your cart, you can remove
it now.
If the product you're purchasing is a gift, this screen is where you can enter the
Ship-to address.
Once you are sure that your shopping cart is correct, you can either go back to
shopping, or you can proceed to check out from BabyAge.com.
Step 3 – Checking out
On this screen we will show you your entire order so that you can make sure that
all the information we have is correct. If you see anything that's been entered
incorrectly, please change it now.
Step 4 – Payment
This screen is where you enter your credit card information. When your credit card
information has been entered and everything on your order meets your satisfaction,
click on "send order" Remember, This screen is also your last chance to cancel your
order.
Step 5 – Confirmation
Once you see this screen, your order has been processed and is on its way to being
fulfilled. Once you have received final confirmation, you will immediately receive
a BabyAge.com Email confirmation that details your order number.
If ordering via fax, toll-free phone or mail:
Place products in your shopping cart online and continue through check out until
you are prompted to print out the order sheet for fax, mail, or phone orders. To
complete your order, you must write your credit card information on the printed
sheet and fax or mail it to BabyAge.com, 360 Stewart Road, Wilkes Barre, PA 18706.
TELEPHONE: Call us toll-free at 1-800-BABY-AGE (1-800-222-9243) Monday - Friday,
9:00 am to 7:00 pm EST
FAX: 570-706-2459
If you have any transmission problems, please visit our Online Support Form or call
us at 1-800-222-9243.
Note: BabyAge.com will not honor expired coupons or “back date” coupons from our
Affiliate/Partner Sites.
PAYMENT OPTIONS
We gladly accept Visa, MasterCard, Discover, and American Express as payment for
orders. We do NOT accept checks or money orders as payment for orders. The simplest
way to pay for your order is to enter your credit card number on our secure online
order form.
Please note: We currently do not accept international payments.
ORDER STATUS
We appreciate your business! Shortly after your order has been placed, you will
receive confirmation via email. As soon as your order ships, you will then receive
a shipping confirmation via email as well. The shipping confirmation email will
include detailed tracking information and any possible delays will be noted. To
learn more about tracking your shipment, click here.
CANCELLATIONS
Orders usually ship out from BabyAge.com the next business day after you place your
order (pending credit approval and order verification). However, every effort will
be made to accommodate a cancellation or change providing your order has not reached
the order processing stage or has not already been shipped out.
To expedite the cancellation process, you must contact us by phone within an hour
after submitting your order to ensure proper cancellation. If your order has been
processed or shipped, it can not be cancelled; however, it may be returned. Please
note, orders that are “Refused Upon Delivery” will be subject to a $10 refusal fee
and you will be responsible for all additional shipping costs that occur during
the delivery process. Orders for electronic and paper gift certificates cannot be
cancelled and are non-refundable. To read more about returns, click here.
AVAILABILITY
We strive to provide the best selection of name brand products at competitive pricing.
At times, products may sell out and be listed as “Out of Stock.” Although, we do
not take pre-orders, be sure to click the “Notify Me When In Stock” button so that
you will receive an email when the product becomes available. Once available, it’s
quick and easy to order. For information on ordering, click here.
SCHEDULING ORDERS IN ADVANCE
Although, we do not accept pre-orders for any Out of Stock items, you can easily
schedule shipment of Diapers, Formula and Baby Wipes by using our EZ Delivery Service.
Plus, when you sign up for this service, you will get Free Shipping - Always! To
learn more about this great service, click here
» Back to Help
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