Help Desk

Phone: 1-800-BABYAGE

Fax: 1-570-706-2459

Online Customer Support: Click Here

Business Hours

Monday through Friday, 9:00AM - 5:00PM Eastern Time

Customer Service Hours

Need Assistance, call our BabyAge.com Customer Service Team
Monday through Friday: 9:00AM – 5:00PM Eastern Time
Email us at customerservice@babyage.com

Merchant Deals

If you are interested in running a "Merchant Deal" with us, contact our Marketing Department via e-mail at merchantdeals@babyage.com

Customer Service

Ordering

Assistance for New Customers

Step 1 - Shopping

As you're browsing our store, any time you see a product you'd like to buy, click on the "Add to Cart" button at the product. Adding the product to the cart means that BabyAge.com will remember the information about that particular item when you are ready to check out. (You can always remove an item or add quantity from your cart later.)

Step 2 - BabyAge.com Shopping Cart

Once you've selected the product you'd like, BabyAge.com will show you everything that's in your shopping cart. You can make sure that the products you've chosen are correct and if you decide you don't want an item that's in your cart, you can remove it now.

If the product you're purchasing is a gift, this screen is where you can enter the Ship-to address.

Once you are sure that your shopping cart is correct, you can either go back to shopping, or you can proceed to check out from BabyAge.com.

Step 3 - Checking out

On this screen we will show you your entire order so that you can make sure that all the information we have is correct. If you see anything that's been entered incorrectly, please change it on the checkout page.

Step 4 - Payment

This screen is where you enter your credit card information. When your credit card information has been entered and everything on your order meets your satisfaction, click on "send order" Remember, this screen is also your last chance to cancel your order.

Step 5 - Confirmation

Once you see this screen, your order has been processed and is on its way to being fulfilled. Once you have received final confirmation, you will immediately receive a BabyAge.com Email confirmation that incldues your order number and order details.

If ordering via fax, toll-free phone or mail:

Place products in your shopping cart online and continue through check out until you are prompted to print out the order sheet for fax, mail, or phone orders. To complete your order, you must write your credit card information on the printed sheet and fax or mail it to BabyAge.com, 360 Stewart Road, Wilkes Barre, PA 18706.

TELEPHONE: Call us toll-free at 1-800-BABYAGE Monday - Friday, 9:00 am to 7:00 pm EST

FAX: 570-706-2459

If you have any transmission problems, please visit our Online Support Form or call us at 1-800-BABYAGE.

Note: BabyAge.com will not honor expired coupons or "back date" coupons from our Affiliate/Partner Sites.

Payment Options

We gladly accept Visa, MasterCard, Discover, and American Express as payment for orders. We do NOT accept checks or money orders as payment for orders. The simplest way to pay for your order is to enter your credit card number on our secure online order form.

Please note: We currently do not accept international payments.

Order Status

We appreciate your business! Shortly after your order has been placed, you will receive confirmation via email. As soon as your order ships, you will then receive a shipping confirmation via email as well. The shipping confirmation email will include detailed tracking information and any possible delays will be noted. To learn more about tracking your shipment, click here.
BabyAge.com may, in its sole discretion, modify, limit, cancel or reject orders for any reason at any time without limitation.

Restocking Fee

Certain products and bedding items or accessories purchased from BabyAge.com, which have not been opened, may be returned for a refund within 30 days of receipt of shipment. All returned bedding items are subject to a 50% restocking fee to be deducted from the total amount the customer is refunded. Please reference the product’s full description for any relevant details concerning an individual item’s specific restocking fee. Certain products and bedding items or accessories may not be returned more than 30 days from the date of shipment receipt.

Cancellations

Most orders you place on BabyAge.com enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified or cancelled.

If your order has been processed or shipped, it cannot be cancelled; however, it may be returned. Please note, orders that are "Refused Upon Delivery" will be subject to a $10 refusal fee and you will be responsible for all additional shipping costs that occur during the delivery process. As a courtesy, BabyAge.com charges a flat rate shipping fee to customers and actual return shipping fees may be significantly higher. Orders for electronic and paper gift certificates cannot be cancelled and are non-refundable. To read more about returns, click here.

Availability

We strive to provide the best selection of name brand products at competitive pricing. At times, products may sell out and be listed as "Out of Stock." Although, we do not take pre-orders, be sure to click the "Notify Me When In Stock" button so that you will receive an email when the product becomes available. Once available, it's quick and easy to order. For information on ordering, click here.

Scheduling Orders in Advance

Although, we do not accept pre-orders for any Out of Stock items, you can easily schedule shipment of Diapers, Formula and Baby Wipes by using our EZ Delivery Service. Plus, when you sign up for this service, you will get Free Shipping - Always! To learn more about this great service, click here.