Help Desk

Phone: 1-800-BABYAGE

Fax: 1-570-706-2459

Online Customer Support: Click Here

Business Hours

Monday through Friday, 9:00AM - 5:00PM Eastern Time

Customer Service Hours

Need Assistance, call our BabyAge.com Customer Service Team
Monday through Friday: 9:00AM – 5:00PM Eastern Time
Email us at customerservice@babyage.com

Merchant Deals

If you are interested in running a "Merchant Deal" with us, contact our Marketing Department via e-mail at merchantdeals@babyage.com

Customer Service

General Information

FREQUENTLY ASKED QUESTIONS

How can I know if my BabyAge® order has been placed?

BabyAge.com will send you confirmation of your order via email. This email will have a BabyAge.com order number for your reference.

How do I check the status of my BabyAge.com order?

You can check the status of an order once you have received an e-mail from BabyAge.com with a tracking code. To track your package, follow the directions given in the e-mail message.

I have a question, but don't want to order anything right now. Can I contact you?

If you have a question, concern, or comment, please contact our Customer Support Here. We'd like to hear from you!

I am looking for a product but can't find it on the BabyAge.com website.

Please contact our Customer Support via phone at 1-800-BABYAGE or via our Online Support Form. We will make it our goal to find the product and do our best to make it available for your purchase.

How can I reach BabyAge.com after hours?

You can reach us at 1-800-BABYAGE, Monday through Friday from 9am to 7pm EST. If you need to contact us at another time, please fill out our Customer Support Form by Clicking Here. A customer service representative will respond to your message within 24 hours or by the end of the next business day.

How do I remove my name from your mailing list?

Our BabyAge.com E-Newsletter is sent weekly and packed with savings and specials. If you would like to be removed from our mailing list, please use our Customer Support Form by Clicking Here and select option "Other" as the message subject. Then enter your email address and include your request in the email body.

Do you have a catalog?

Currently we do not publish a catalog. By continuous improvements in our website navigation, we are working hard to make it easier than ever for you to find the products you need on the internet.

Do you have any physical store locations?

No, we do not have a physical store. This is actually a benefit that helps to keep our prices lower than traditional retailers. You can purchase brand name products directly from our web site or by phone. You can be 100% assured that the merchandise is identical to what you would receive from any traditional store.

Where can I find information on Recalled Products?

BabyAge.com is dedicated to our customers and their families' safety. This is a longstanding ideal that we do not take lightly. We are committed to informing our customers of any recalls and press releases that involve the products we sell.

If you ever have questions about product safety or want to report an unsafe product, please visit The U.S. Consumer Product Safety Commission . You can click on Recalls and Product Safety News and search for recalls by recent months, by month and year, by manufacturer or by product type. If you want to see product recalls related to babies, you can simply click on Child Products or Toys.

The U.S. Consumer Product Safety Commission (CPSC) encourages consumers to sign-up at least 1 million consumers to receive life-saving information electronically through Consumer Product Safety Commission's e-mail notification project. Consumers can receive notices of recall information as it is released by signing up at https://www.cpsc.gov/cpsclist.aspx. Signing up is free, it's fast, and it could save your life or the life of a family member.